Supply Chain Performance Management: It’s More Than Metrics
Source:
http://www.glscs.com/archives/11.04.analytics.htm?adcode=10
Outsourcing of logistics has reached maturity in both US and globally. However, researchers that have been monitoring shifts observed that the bigger shifts are taking place in logistics outsourcing worldwide. Some of these trends are encouraging and offer bigger opportunities for third party logistics providers (3PLs) usage, while others expose disturbing trends for 3PLs and their users. In this write-up, leading universities and other researchers disclose trends that show how 3PLs and their clients require a better understanding of each other's needs to build more successful relationships.
Source: http://www.glscs.com/archives/06.04.3pl.htm?adcode=90
As organizations better comprehend the impact of reverse logistics on brand loyalty, customer relationships and the profits, they have learned to capitalize on the potential of returns management to create a positive customer experience As it now earns bigger respect and attention, more senior executives are also taking a keen interest in this area to understand the reasons for return and the financial effect, as well as how to abridge returns.
Source: http://www.supplychainbrain.com/archives/09.04.reverse.htm?adcode=75
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